Refund Policy

Return & Refund Policy

At DuxeMart, we are committed to delivering high-quality, personalized gifts to our customers. However, if your order arrives damaged or defective due to courier transit, we’re here to make things right.

Reporting a Damaged Product:

In the unlikely event that you receive a damaged product, please follow the steps below to ensure a smooth return or refund process:
– Email: Contact us at duxemartgifts@gmail.com
– WhatsApp: Message us at 9892120938
Please provide your order number along with a video clearly showing the damaged product in its original packaging. This video will serve as proof for initiating the return process.

Replacement or Refund:

Once we receive your complaint and verify the proof provided, we will promptly offer you a replacement or a full refund based on your preference:
– Replacement: We’ll dispatch a new item at the earliest.
– Refund: Refunds will be processed within 7 business days after verification.

Important: Returns or refunds will only be processed after you submit a video showing the damage, so please make sure to capture it properly.

Your satisfaction is our top priority, and we’re dedicated to resolving any issues as swiftly as possible.